Buying online

Buying online

Using the web site

We are pleased to provide you  with access to this web site in accordance with our Terms & Conditions and any orders placed by you must be placed strictly in accordance with these Terms.

Buying online

You can buy products on this web site just like any other e-commerce web site:

1. Browse the web site to find the product(s) you want to buy

2. Decide how many you want and choose other specifications using the ‘Options’ section on the right hand side. Use the calculator to work out how much they will cost.

3. Discounts are available depending on the quantity you want, and the calculator will work this out for you, to give you a price including any discount which applies.

4. Click the BUY button to send your order to the SHOPPING BASKET.

5. You can now go back and select other products, decide how many you want, work out the cost including volume discounts, and send them to the SHOPPING BASKET.

6. When you have completed your selection, you can review it in the SHOPPING BASKET, and click RAISE AN INVOICE.

7. The web site will then ask you for details of your billing and delivery addresses. It will provide you with a copy of your selection for your records, and inform us of your order.

8. Please note that the invoice raised is a pro-forma invoice and must be settled in full before the goods are dispatched.

9. We will deliver and install in mainland UK. Please contact us to choose the most economical and timely method for delivery of your product.  Delivery charges depend primarily on the distance from our workshops and where you want the furniture to be delivered.

When we receive your order, we will calculate the delivery charge based on the delivery address you have given us, and send you a VAT invoice by email which includes Delivery charges and the applicable VAT.

10. For furniture which is made to order, we will only commence manufacture on receipt of your payment. We will let you know when manufacture commences, and the approximate date when we anticipate that our workshops will have completed your order ready for shipment. You may cancel your order at any time before manufacturing starts, but after we have started to make your furniture, you cannot cancel in normal circumstances.
When your furniture is ready for delivery, we will email to give you a firm date for delivery.

When you receive the furniture, you will be asked to confirm that it has been delivered in good order. Please check it carefully to ensure that there has been no damage during the shipping. You need to inform us within 24 hours of receipt of the goods if they are defective in any way, and we will decide what action is necessary for us to rectify the fault.