Customer service

Customer service

We encourage engagement with our customers to ensure that we provide the best possible choice, value and service.

We can help you with the selection, co-ordination and delivery of all the  furniture to make sure that your project is beautifully finished on time, on budget. Please don't hesitate to call and talk to our team about what you need and where and when you need it, and we help you right through the procurement process, from selection to installation.

We encourage our customers to tell our Customer Support team how they feel we could improve when they call us.

To be able to do this consistently, we need to know what customers want, which means constantly finding opportunities to listen to them, being open to feedback, and acting quickly on what they tell us, particularly if we've got something wrong.

In addition, we constantly monitor levels of customer satisfaction and give us a broad spectrum of customer opinion to respond to.